Welcome to Izzra Stores, a multi-vendor e-commerce platform in Nigeria. Before you proceed to use our services, please carefully read and understand the following terms and conditions that govern your use of our platform. By accessing or using Izzra Stores, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our platform.
1. General Terms
1.1 Acceptance: By accessing or using Izzra Stores, you affirm that you are at least 18 years old and capable of entering into a legal contract. If you are using our platform on behalf of an organization, you warrant that you have the necessary authority to bind that organization to these terms.
1.2 Amendments: Izzra Stores reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the platform after any modifications constitutes acceptance of the revised terms.
1.3 Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.
2. Vendor-Specific Terms
2.1 Vendor Registration: If you wish to become a vendor on Izzra Stores, you must complete the registration process and provide accurate and up-to-date information about your business. We reserve the right to review and approve or reject vendor applications at our discretion.
2.2 Product Listings: As a vendor, you are responsible for providing accurate and detailed information about your products, including descriptions, prices, and images. You warrant that all products listed comply with applicable laws and regulations and do not infringe upon any third-party rights.
2.3 Order Fulfillment: Vendors are responsible for processing and fulfilling customer orders promptly and efficiently. Any delays or issues with order fulfillment should be communicated to the customer and Izzra Stores promptly.
2.4 Customer Service: Vendors are expected to provide excellent customer service to resolve any inquiries, issues, or complaints related to their products or orders. Prompt and effective communication with customers is crucial.
2.5 Product Quality and Returns: Vendors are responsible for ensuring the quality and condition of their products. In the event of a customer return or refund request, vendors must abide by Izzra Stores’ return policy and promptly process the return or refund as per the policy.
3. User Conduct
3.1 Prohibited Activities: Users of Izzra Stores must not engage in any unlawful, fraudulent, or abusive activities. This includes, but is not limited to, impersonating others, uploading malicious software, interfering with the platform’s operation, or engaging in unauthorized data collection.
3.2 Intellectual Property: Users must respect intellectual property rights and not infringe upon any copyrights, trademarks, patents, or other proprietary rights of Izzra Stores or any third party.
3.3 Prohibited Content: Users must not upload or display any content that is defamatory, obscene, offensive, or violates any applicable laws or regulations. Izzra Stores reserves the right to remove or disable any content that violates these terms.
4. Limitation of Liability
4.1 Izzra Stores does not endorse or guarantee the accuracy, reliability, or legality of any user-generated content or products listed on the platform. Users agree to use the platform at their own risk.
4.2 Izzra Stores shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use or inability to use the platform or any products or services obtained through it.
5. Governing Law and Dispute Resolution
5.1 These terms and conditions shall be governed by and construed in accordance with the laws of Nigeria.
5.2 Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
Thank you for choosing Izzra Stores. We hope you have a pleasant experience using our multi-vendor e-commerce platform.